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- Customer service
- Course Certificate
Learn to Provide Killer Customer Service that Will Improve Your Bottom Line
Many businesses spend considerable time training salespeople but little time on customer service training. Customer service has been thought of as something you do that fixes a problem. These days it is something that everyone should be thinking about and realizing that it is directly related to their company’s success and bottom line. Follow up and great customer service can make or break sales and this doesn’t just mean in store, we will explore how this extends to social media as well. Watch this training course and learn how to turn all of your employees into customer service super stars and see your numbers improve!
Instructor: The International Surface Event
- Upon completion of this session, participants will be able to:
- Discuss the new research on customer service and its impact on a company’s bottom line
- Connect new customer service strategies with improving sales
- Measure customer service improvement in bottom line profit
- Plan and implement improvements in their customer service strategies
Time: 1hr 11 min.
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